On the day of delivery you’ll get an SMS message with your timeslot, which you can then track on My Account for live updates.

This just means this item flew off the shelves and it’ll be back soon. We have lots of alternatives onsite, why not have a browse?

You can keep up with your delivery by tracking your order, or through your My Account. Your SMS message on the day of delivery also includes your driver’s phone number, so you can call to find out more if you need to.

If you are unable to contact us by phone, you can speak to us by E-Mail.

You can add a timeslot to your order through your My Account on our website. Don’t have an account? Don’t worry, just sign up using the same email address that you gave us when you placed your order, and all the details will already be waiting for you. You can then add your timeslot.

We’re really sorry to hear that your item has arrived damaged. Send a photo of the damage to our helpful team members at email and include your order number in the subject line. Once you have sent this to us, please be patience so that we can look into it for you.

Lucky you! Add your item to your basket, then enter your discount code into the box above the price at the bottom of the page. Once you’ve popped your code in, the discount will automatically deduct from your total price.

We deliver to most of the UK, but there are some places we can’t get to or might charge a little more to deliver to.

Oops! Not to worry. Just head to My Account where you can fill in a returns form or on down page you can see the returns form, that you can use to send the item back to us. Don’t have an account? Don’t worry, just sign up using the same email address that you gave us when you placed your order, and all the details will already be waiting for you. You can then arrange the return.

You can return your product for an exchange or full refund up to 30 days after delivery – so long as it hasn’t been opened or used. The quickest way to return an item is to fill out the returns form. Find out more about our Free 30 Day Returns policy here.

We’ll always try and deliver – rain, sleet or blizzard! However, if the elements are really against us we’ll get in touch with you to let you know. Until then, you can track your order’s progress on our website.

We will send an invoice by email on the day of delivery or you can find a copy of your invoice in your My Account, Orders section.

No worries. Contact us by phone or email and we’ll help you with your cancellation.

We’re sorry to hear you’ve got a complaint. Whether it’s a question about a return or refund, or you need some help with your product, our customer services team can help. Get in touch using our contact details below.

Give us a phone call.
If you’re unable to call us, you can speak to us by email. Send an email to us and one of the team will be in touch.

On the morning of your delivery day, we’ll text or email with an estimated 4 hour window and a link to track your order. As the driver gets closer, the window gets smaller, but with other deliveries and traffic, your delivery time might be affected.

We always try to offer a delivery option in the next few days, but it depends on your location, it can vary from 3-6 working days.

We’re sorry to hear that your product is faulty. Head over to My Account where you can find out the best way to report your fault. If you don’t have a My Account, don’t worry! You can sign up with the same email address that you used to place your order, and it will automatically load your purchased products. If you want to speak to us, we can support you through the process, or you can contact the manufacturer directly, with the available numbers here.

If plans change, don’t worry. You can change your delivery date and timeslots for free contacting us after you’ve ordered.

This depends on the type of product you’ve ordered, but we’ll send you a text to let you know what your options are on the day of your delivery.